Frequently Asked Questions

Bank of Asia is a physical bank licensed and regulated by the authorities of the British Virgin Islands (BVI). It uses advanced digital channel to provide cross-border banking services for clients all over the world. For more information, please visit About Us

Bank of Asia is headquartered in the British Virgin Islands. Please refer to Contact Us for more details.

We don’t have other branches at the moment. The banking services are provided through digital channels which are built on the advanced FinTech platform.

Bank of Asia provides banking services to corporates and individuals who pass our robust KYC checks, except residents of the BVI due to the type of license.

The minimum age for account opening is 18 years (as of the application submission date).

You can apply both corporate and personal accounts on our website from anywhere in the world. The account opening process requires the use of mobile phones and e-mails for two-factor authentication. Please refer to Accounts for more details.

You may also approach the Bank’s designated Corporate Service Providers (CSPs) for assistance in corporate account opening process. Applying through CSPs can enjoy a special offer. Please contact us for more details.

Please refer to our fee schedule.

Please download Bank of Asia Mobile App and login with your e-Banking ID and password. All banking services are available on the Mobile App.

Please contact our customer service for assistance if you would like to close your bank account.

Currently, you can use your mobile app to check your account balance, review recent account activities and transfer money between accounts. More functions will be available in the future.

Yes, you can log into your bank account on up to two different mobile devices. But your bank account cannot be assessed on two devices simultaneously.

Yes, one mobile phone number can be linked to multiple bank accounts.

Please contact our customer service for assistance if you would like to change your phone number.

If your mobile device is lost or stolen, please inform us as soon as you can. As always, it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information. We also recommend that you contact your service provider to have your device deactivated.

BOA mobile app supports two different validation methods: One-Time Password (default) or Biometric Authentication.

The free One-Time Password (OTP) authentication is one of the safest authentication procedures in online mobile banking. When you conduct an online transaction, you will be asked to enter a verification code in order to log in to your e-banking account. The verification code will be sent via SMS to your mobile phone number registered with us. For security reasons, the verification code is valid only for a short period of time.

Biometric Authentication is the use of your facial/fingerprint characteristics to verify your identity when using the Mobile App. It can be used to login to the Mobile App and/or confirm transactions created in the Mobile App.

OTP (One-Time Password) is a security code that is only valid for one transaction. Sent to your registered mobile number, OTP provides an extra layer of security. You will be required to input an OTP to confirm and complete your transactions.

Fingerprint authentication is supported on

• Apple devices with Touch ID capability
• Compatible Android device with fingerprint recognition capability

Facial recognition is supported on

• Apple devices with Face ID capability

You can enable Biometric Authentication in two ways

• Upon installation of the Mobile App, you will be asked whether you wish to enable Biometric Authentication. If enable is selected, both Biometric Authentication for login to Mobile App and confirmation of transactions in Mobile App will be enabled.
• Select the following inside the Mobile App: [Me] - [Security Center] - [Biometric Authentication] and then enable Biometric Authentication from the available options.

Your biometric credential(s) stored in the mobile device is linked to one account only. To access a different account on the same mobile device, you can login using eBanking ID and password; or you may use Biometric Authentication to login to another account on another mobile device.

No, Bank of Asia do not store your biometric characteristics. Bank of Asia's Mobile App uses the fingerprints / facial profiles stored on your mobile device to perform authentication. Please ensure that the mobile device you will use used to login to the Mobile App only contains your fingerprint/facial profile.

We are regulated by the British Virgin Islands Financial Services Commission (BVI FSC) and comply with international standards. We are also regularly inspected by the FSC and appoint designated external auditors.

All personal data transmitted to the Bank’s database via Internet will be encrypted. Our infrastructure is continuously audited in compliance with the relevant legal and regulatory requirements.

We value cyber-security and it is the foundation of our platform. Our core banking system conforms with global security standards such as ISO27001. We implement central access rights to prevent accidental data corruption, improper manipulation and outright fraud. To protect transactions, we adopt encrypted data transmission, anti-fraud real-time alerts, monitoring usage of information, and providing for secure transaction history archive.

In addition, we apply leading technology in multiple levels such as multilayer of firewalls, anti-malware, email sandboxing, end user protection software to protect the bank’s core network from internal and external security threats. Emergency systems have been set up in dedicated data centres with industry standard physical access controls with monitoring in place to restrict access to authorised personnel only.

Furthermore, we adopt a two-factor authentication system to enhance network security by logging into accounts with a combination of two different types of authentication. This will prevent unauthorised access to your mobile app banking.

We only use customer’s information when providing banking services. With the consent of our customers, we may also use it to provide you with other financial services from our affiliates such as wealth management. Please refer to our full Personal Data Policy for more details.

You can transfer your deposit to another bank account via online banking service, which also supports cross border remittance.

Please contact our customer support for wiring instructions.

Currently we provide remittance service to all countries under FATF (Financial Action Task Force). We support remittance for the following currencies: USD, EUR, HKD and GBP. The default currency is USD. Please advise your preference if you need to set up the multi-currency account upon account application. For existing customers, please contact Customer Service for assistance when you need to add new currencies to your account.

Please refer to our Fee Schedule for details.

There are two situations for most of the rejected cases:

Situation 1: incomplete information or mistakes in the provided information;

Situation 2: the remittance is rejected by the recipient bank.

We will send you a notification (by SMS and email) to inform you that the remittance has failed.

It usually takes 3 to 5 business days for international remittance to be completed.

If you have any enquiries, please contact us by phone, email or post. For details, please refer to Contact Us.

You may contact our complaint hotline at +1 284 394 2403 (Monday to Friday 08:00 – 17:00 GMT-4/UTC-4, except for public holidays in British Virgin Islands), or email us at .